What is CODsync
CODsync is the Official Trade Support Internal Tool for working with all of our Customers-On-Demand. For Sales Teams, its the new home for all the tools and resources they need to manage their Members and generate Sales!
Hover over each of the boxes below to see a little more about the types of information Sales Teams will have access to in CODsync
Logging In & Password Management
When logging into CODsync, if you need assistance with password, you can select the Password Help option. You’ll be prompted to provide the email address on file for your CODsync account. If found we’ll send you a magic link to allow you to set a new password and log in.
QuickLinks are available in CODsync to help you jump to the most common resources you need, as quickly as possible.
This opens the Trader Lookup tool explained below.
This opens the Troubleshooting Knowledgebase explained to the right.
Soon, this will be where Notifications from Trade Support can be sent to you directly inside of CODsync.
If you are encountering unexpected issues and troubleshooting fails, you can click here to submit a Trade Support Request.
This should always your first stop when providing support to a Trader or when encountering unexpected issues yourself. Whether in Trader University, GreenChart, a Billing Issue, or even CODsync itself, this Knowledgebase will allow you to resolve many issues in real time, with no wait time needed from Trade Support.
Trade Support does its best to add new information as we discover it. However, if you find a work around to an issue, we encourage you to share with us so we can add it to our knowledgebase.
The Customer HUD is a Heads Up Display available on the top of any pages for which you are viewing a Trader. This HUD gives you access to important information that is most commonly needed. However, should you not need to see this information, the HUD can be collapsed using the button in the upper right corner. However over each of the icons below to learn more about the information available to you.